Review #11315
Back to all reviewsBe careful – the company refuses to help in any way with locating the package. No customer service, no phone number, no email – only a chat, which they eventually closed so I could no longer continue the conversation about the packages. I was absolutely shocked at how poorly the customer service was handled.
Reply From Ecoparcel
Good afternoon,
Please note that our system automatically closes tickets if we don’t hear back within five days. Since our last communication—confirming the successful delivery of your three parcels—we have not received a response, the ticket was closed.
If there’s anything else we can help you with, please feel free to open a new ticket.
Regarding the delay you experienced, it occurred because the shipper did not label the parcels before handing them to the courier, despite selecting a service that requires label printing.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.