Review #11259
Back to all reviewsaucune possibilité de contacter le service client ni d'avoir l'historique des transactions quant aux lieux de livraison demandée (locker) ; le colis confié est introuvable
Reply From Ecoparcel
Good afternoon,
We’re pleased to let you know that your parcel was delivered to the parcelshop you selected during the booking process.
You can view the exact address by going to My Orders, selecting your order, and checking the Locker/ParcelShop section.
Additionally, an email and an SMS containing the same details have been sent to the contact information you provided (phone ending in *473 and email ending in *oka.com).
The parcel was delivered within the estimated time, and all information was provided to the payee and consignee.
Please collect your parcel at your earliest convenience. If it is not picked up within the allotted time, it will be returned.
Excellent
Based on 12664 reviews
5 stars
4 stars
3 stars
Write a Review
To keep feedback authentic, Ecoparcel sends an automated review invitation to both the shipper and the consignee after every delivery.
The email contains a unique verified invitation to write a review.
This verified, invite-only process helps prevent fake or paid reviews from unknown sources and keeps our ratings trustworthy.
If your parcel was recently delivered, please check the inbox of the email used for the shipment and follow your personal review link.
Your review helps us to improve our services and identify areas for enhancement:
- Delivery speed (lead-time).
- Quality of delivery (parcel condition).
- Customer service experience.
- Ease of booking and managing shipments.
- Overall satisfaction with Ecoparcel.
If you experience any problems, please contact us.
Until 2024, we used Trustpilot as our review platform and collected 14,000+ reviews with an average rating of 4.5 out of 5 stars.
We switched to a new platform to ensure reviews come only from verified customers, making our ratings even more reliable.
Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.