Review #11245
Back to all reviewsI requested a collection in Portugal for delivery to the United Kingdom (shipment XK7M8A), but Ecoparcel did not send me the documentation that should have accompanied the package. As a result, the shipment was returned. I spoke with a customer service representative about the situation, and I was told that a refund would be issued within 7 days (#Ticket #234934). This was on 27/06/2025, and I still haven’t received any refund. I’ve tried to contact customer support again but haven’t been able to get a response. I want my money back! This service is disgraceful!
Reply From Ecoparcel
Good afternoon,
When shipping outside the EU, please remember to complete a customs declaration and attach it to your parcel. As you have shipped more than 30 parcels with us, we have made an exception on this occasion and credited your account balance with a refund.
Please note that it is the shipper’s responsibility to include all required documents. You can download your labels, customs declarations and invoices by visiting My Orders and selecting the Documents tab.
If you do not see a paper customs declaration, it means that it has been submitted electronically to the customs authorities (in this case, the UK). The e-customs declaration is linked within the parcel label in our system.
We appreciate your understanding. Should you have any questions or need further assistance, please don’t hesitate to get in touch.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.