Review #11006
Back to all reviewsThey opened the box and broke the camp tent I had inside
Reply From Ecoparcel
Good afternoon,
Thank you for reaching out.
Could you please open a ticket and share photos of the parcel you received with us?
Please note that parcels are typically not opened or manually handled; they are processed by automated sorting conveyors—unless marked as "Unconveyable" in the tracking information.
From your description, it appears the parcel may have contained a variety of items, including clothing and camping gear. If the parcel was overpacked, the securing duct tape might not have withstood the pressure, potentially leading to the issue you described.
Additionally, we noticed that the damage was not reported to the courier at the time of delivery.
Kindly send us the requested images so we can further investigate the matter.
UPDATE:
We still haven't received any communication attempt from you, nor the pictures. Please get in touch with us ASAP as the 24h due date is coming up, we won't be able to accept any complaints afterwards.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.