Review #10410
Back to all reviewsThere are still some things that need work. Prices change from day to day and from hour to hour and from logged off to logged in. And there's no clear instructions to download and print a label. Thankfully, though, the courier that took my package figured it out with his headquarters. Otherwise, arrived 3 days ahead of schedule, and price was half of what it was at local post office to send a 1 kg parcel from Estonia to Poland.
Reply From Ecoparcel
Thank you for your detailed feedback!
We’re glad to hear your parcel arrived ahead of schedule and that you found the price competitive compared to local options.
To clarify: our pricing doesn’t change daily or hourly. However, there is a difference in pricing depending on whether you're logged in as a business customer or not—business accounts may see adjusted rates. Additionally, pricing is influenced by volumetric weight, which is explained during the booking process. For example, a 1kg envelope and a 1kg box sized 50x50x50cm will be priced differently due to size.
As for label downloads, you can find all related documents in the My Orders section. Under "My Documents", you’ll see a "Download Label" link for each order.
If you have any further questions or need assistance, feel free to reach out—we’re here to help!
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.