Review #10400
Back to all reviewsFiz uma compra, não recebi nenhum email, não aparecia a etiqueta de postagem, o pedido aparecia no website como cancelado. Fiz outra compra exatamente igual para ver se qual era o problema, e só dois dias depois que a etiqueta apareceu. Estou tentando cancelar o primeiro pedido e até agora estou sem resposta. Péssimo atendimento ao cliente!
Reply From Ecoparcel
Good afternoon,
Thank you for your update. The second order has been successfully collected and delivered. Regarding the first order, the initial delivery phone number provided was incorrect. Once the correct phone number was updated, the labels were generated.
All order-related documents and labels are available in the My Orders section. Additionally, by clicking Manage Order, you can take further actions such as requesting a cancellation or a refund.
Please let us know if you need any further assistance.
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Ecoparcel is a fast growing parcel shipment company based in London, UK, offering individuals and merchants convenient parcel shipment services at extremely low prices. We can ship your parcels to and from 24 countries throughout Europe, therefore providing greater opportunity than the majority of our competitors.
We started little in 2010, and have grown ever since, with a greatly successful integration into the UK’s market in 2014. We are now rapidly expanding and are in great partnerships with reliable and time-tested courier companies.
We offer great advantages to our customers, both individuals and merchants. Not only you save time if you pick our company, you save money by getting an always increasing percentage of cashback.