If you are not at the collection address during collection day, courier will update status to "Collection problem" which means, that he will try to reach you next working day, or you should write us to arrange new collection date.
In some countries, courier tries to collect only one time, and after unsuccessful attempt, status will be updated to "Collection cancelled", which indicated collection process being cancelled. In this case, money paid for transportation will be refunded back to your balance, to order again on most suitable date, or you can ask for a full refund to your payment card.
In the event our driver finds no one is available at the delivery address, your parcel can be left with a neighbour, taken to the local post office/parcel shop for you to collect or returned to depot, and courier will try to deliver the parcel again next working day. If the parcel was delivered to neighbour or post office/parcel shop, a notification note will be left at the delivery address.