My parcel is past its estimated delivery date. Is it late?
The estimated date comes from the courier's real performance, not from a promise.
- It is calculated from the last 30 days of deliveries by that courier on that route, so when transit times rise for any reason, the estimate follows on its own.
- It is measured in most cases from capital to capital. A collection or delivery far from the capital can add a day.
- Weekends and public holidays in any country on the route do not count, and no tracking updates over the weekend is normal.
Gaps between scans are common.
- International parcels often go several business days between events, most of all when they change country or courier.
- Some couriers provide only basic tracking: collection, departure from the country, then nothing until arrival at destination. Intercontinental routes are the same.
When we chase the courier
- After 3 business days in transit with no new event, something can be wrong and we check it with the courier.
- Before that, the courier has nothing to tell us that tracking does not show.
If tracking shows a problem (failed delivery, parcel cannot be located, return), the order page offers the matching action under Manage Order: Request Redelivery, Search Request or Dispute Delivery.