Suitcases are not accepted for delivery. Please repack your items in a sturdy box to ensure safe shipping.

Unfortunately, shipping Power Banks is not possible as it contains Lithium Batteries. Shipping lithium-ion batteries is restricted due to their fire hazard, as they can overheat and catch fire, especially if damaged. Strict regulations by bodies like IATA and DOT mandate proper packaging, labeling, and handling to prevent incidents. Different transport modes have varying restrictions, with air transport being the most stringent. Historical incidents of battery fires have led to …

No, moving boxes are not suitable for shipping. Only double-walled cardboard boxes are allowed to meet safety standards.

Ecoparcel does not provide packaging supplies or packing services. Shipments must be properly packed and ready for collection before the courier arrives.

No, parcels cannot be packed in a bag and must be packed in durable boxes to ensure their safety during transportation.

No, Ecoparcel does not provide packing services. Please ensure your items are securely packed before collection.

To pack an inflatable kayak for international shipping, fully deflate and clean it to prevent mould. Roll or fold it per the manufacturer’s instructions, and place it in a large plastic bag. Wrap the kayak in bubble wrap or foam padding, and protect any sharp parts. Use a sturdy, double-walled box, lining it with cushioning materials. Center the wrapped kayak in the box, fill any gaps with packing peanuts, and securely seal the box with tape.

If your pallet exceeds the allowed dimensions, consider splitting it into smaller shipments to comply with size and weight requirements.

All parcels should be securely packed using sturdy, double-walled cardboard boxes. Please ensure that items inside are properly cushioned and protected to avoid any damage during transit. Kindly note that suitcases cannot be sent. For more detailed packing instructions and helpful tips, please visit our Packing Guidelines in the help center page.

No, pallets must be prepared in advance by the shipper. Couriers do not supply pallets or packing materials. Please ensure your shipment is securely packaged and palletized before the scheduled collection.