The shipment has been delivered, but some items are missing. What steps should be taken?
Submit Claim needs a courier record. Items missing from a delivered parcel are handled as damage in transit:
- Keep the parcel and all packaging; photograph the box, the seals and the label.
- Report it on the order in the help desk within 24 hours of delivery, listing what is missing.
- We ask the courier to record the damage; Submit Claim then opens and you list each missing item with proof of value.
Photos of the outside of the box are what show whether it was opened or crushed in transit.