If you have received a parcel that is meant for someone else, please take pictures of the box received and the label on the box and provide them here. We will start the investigation shortly.

Log in to your account, go to the "Profile" section, and update your details with your business information. This will enable business account features.

You can cancel your order by visiting the "My Orders" section in your account. Select the order you wish to cancel and click the "Cancel Order" button.

To integrate your eCommerce shop with Ecoparcel, visit the "My Integrations" section in your account. Follow the provided steps to connect your shop seamlessly.

We're truly sorry for any inconvenience you've experienced with your shipment. If you notice any items missing from your order, please kindly visit the "My Orders" section and select "Submit Claim". We'll be more than happy to assist you promptly.

If you need to update your delivery address, please head to the "My Orders" section and select "Update Address". Unfortunately, if you need to change the collection address, the order cannot be adjusted. In this case, please cancel the order by selecting "Cancel Order" and place a new order with the correct details. We apologize for any inconvenience and appreciate your understanding.

You can check the scheduled collection date by logging into your account and navigating to the "My Orders" section.