Where can I get an invoice?
Invoices are issued once a month, on the 7th, for every order completed in the previous month. An order completed in July is on the invoice issued on 7 August.
Where to find them
- All invoices: the Invoices page in your account.
- One order: open it in My Orders and scroll to Documents. The monthly invoice that covers the order is there once issued; the label and other shipment documents are there from the start.
Company and VAT details on the invoice are taken from your profile at the moment the invoice is issued: company name, VAT number and address. Set them in Profile before the 7th. An invoice issued before the details were set shows the name on the account instead.
Correcting an issued invoice
- Update the details in Profile first.
- Write to us with the invoice number and what is wrong.
- We void the invoice, issue a credit note for it and re-issue a corrected invoice with a new number. The original stays visible with the credit note, as accounting rules require.
- An invoice can be corrected once. Check the details before you ask.
Disputing an invoice line: write to us with the invoice number and the order code of the line. Surcharges and other charges on a line are explained on the order and in My Surcharges.