Where can I find a shipping label?
The label is in My Orders. Open the order and scroll to Documents. Labels, tracking and every other document for the order are there.
When it appears
- Once the courier confirms the collection, normally within minutes of payment, or up to 24 hours for freight and pallets or in exceptional cases. The order confirmation email is sent at the same moment.
- On some routes the courier issues the label only the day before collection. The tracking page says so when that is the case.
- Collections in Sweden: the courier emails the label to the shipper; see Sending from Sweden: where is my shipping label?.
Whether you must print it depends on the service: some require a printed label on each parcel, on others the driver brings it. The booking page and the order page state which.
Emails are not resent. If the confirmation email did not arrive, check the spam folder and the email address on the account; everything the email contains is in My Orders.
Documents still empty the day before collection? Write to us with the order code. The collection stays booked while we get the label from the courier.