Tracking says delivered, but nothing arrived
Delivered means the transport is finalised. The parcel was handed over at the address, left at its final stage such as a parcel shop or locker, or returned. The last tracking events say which.
Where to look first
- The parcel shop or locker named in the last tracking event.
- Neighbours and reception. Depending on local rules, a courier may leave a parcel with a neighbour when the consignee is absent.
- The door or the letterbox. A proof of delivery is not part of every service; couriers follow each country's standards, and in the UK a parcel may be put through the letterbox.
If the parcel was not delivered
- Dispute it within 24 hours: My Orders, select the order, Manage Order, Dispute Delivery.
- We request the proof of delivery and a depot search from the courier.
- If the parcel cannot be found, the case goes to a claim; see how to submit a claim for a lost parcel.