How do I get proof of delivery?
Proof of delivery is what the courier recorded at the handover. What that is depends on the service and the country.
- A name and signature, or a photo.
- On location-based deliveries: the GPS position and the time of the handover. No signature is taken.
- For a locker or parcel shop: the collection record of that point, the code used and the time. No other document exists.
How to request it
- My Orders, select the order, Manage Order, Dispute Delivery.
- We request the record from the courier and send it to you on the ticket, usually within a few business days.
For a marketplace or a buyer, write to us on the order with the order code and say who the proof is for. We send the same record.