Delivery enquiries

Can the shipment be delivered to a Shopping Center?

Yes, shipments can be delivered to shopping centers. Please ensure that you include the shop name and the name of the shopping center in the "Company Name" field to ensure proper delivery.

How do I get proof of delivery?

Proof of delivery is what the courier recorded at the handover. What that is depends on the service and the country.A name and signature, or a photo.On location-based deliveries: the GPS position and the time of the handover. No signature is taken.For a locker or parcel shop: the collection record of that point, the code used and the time. No other document exists.How to request itMy Orders, select the order, Manage Order, Dispute Delivery.We request the record from the courier and send it to y…

Parcel was delivered to Parcel Shop or Locker

In cases where the courier is absent or delivery to a locker has been selected, the parcel will be delivered to the nearest locker or parcel shop. An SMS or email notification is sent to the recipient.

The delivery attempt failed. Can I choose a delivery day or redirect the parcel?

After a failed attempt, the courier decides what happens next, according to its own rules for the route:a second attempt on the next working day;delivery to a nearby parcel shop or locker, with a notification to the recipient;or the start of a return to the sender.Tracking shows which.In most cases the courier emails the consignee directly with the options it offers: redirect to a parcel shop, a new delivery date and time, or a neighbour. What is offered depends on the route and the courier; us…

The parcel was delivered to a Drop-off Point, but I paid for door-to-door delivery. Why?

If the recipient was unavailable or unable to be reached, the parcel may have been delivered to the nearest drop-off point for convenience. The recipient will be notified of the drop-off location.

Tracking says delivered, but nothing arrived

Delivered means the transport is finalised. The parcel was handed over at the address, left at its final stage such as a parcel shop or locker, or returned. The last tracking events say which.Where to look firstThe parcel shop or locker named in the last tracking event.Neighbours and reception. Depending on local rules, a courier may leave a parcel with a neighbour when the consignee is absent.The door or the letterbox. A proof of delivery is not part of every service; couriers follow each coun…