What time will the courier come, and will I be told?
The collection window is the courier's working day, usually 09:00 to 18:00 local time. The route is planned on the day, so:
- the window cannot be narrowed to a morning or afternoon slot;
- no exact time can be given;
- a same-day change is not possible.
Some couriers show a collection window in tracking on the day. It is not guaranteed, least of all on economy services, which are designed for business collections during business hours and assume someone is present all day.
Do not count on a call. Some couriers call before arriving, most do not, and drivers do not call international numbers. Keep the parcel ready and the phone number on the order reachable from the start of the window.
What you are told
- A notification when the courier confirms the collection date.
- Tracking shows Out for collection once the driver is on the way.
If nobody can be there all day
- Cancel the order from My Orders before the collection date and book again for a day that suits. The usual cancellation rules apply.
- If the collection is missed, tracking shows Collection Problem and the order page offers the next step.