The courier marked 'shipper absent' but someone was there, why?
When a collection comes back as "shipper absent", it means the courier couldn't complete the pickup, and that can happen for a few reasons even when you were there waiting:
- The address has to be reachable. In places where buildings don't have apartment numbers, the contact name on your order needs to match the name on the intercom, or the driver has no way to reach you.
- If you're sending from a student residence, hotel, reception or office building, put that building's name in the Company Name field when you book. The courier treats it as a business collection, and without it the driver often can't find or get into the pickup point.
- If the building has a reception, the driver will leave it there and won't go further, since they can't enter a residential or office building without permission.
"Shipper absent" means the driver was at the address and could not collect.
- Almost all our partners use GPS tracking; the scan is recorded at the time the driver is at the address.
- Being at home is not the same as being reachable. The driver cannot enter private property: no gates, no courtyards, no unmarked entrances. The intercom must work and carry the name on the order.
- A business address is expected to have a designated place where couriers collect and deliver.
- The address must be complete and in the local format: street, building number, apartment, floor, company or building name. See https://en.wikipedia.org/wiki/Address_format_by_country_and_area
What to do now: see Collection failed and tracking shows Collection Problem.