Sending from Sweden: where is my shipping label?

For collections in Sweden the label is not created on Ecoparcel. The courier partner produces it and emails it to the shipper's email address before the pickup. That is why the Documents tab of the order shows no label and the tracking page says "Labels will be emailed by the courier before pickup."

Once the courier has sent the email, the tracking page shows a Contacted event with the note "Label emailed to the shipper". Sometimes that is several days before the collection, sometimes on the collection day itself.

What to do:

• Keep the collection date as booked. The pickup is arranged as normal.
• Watch the shipper's inbox and spam folder for the courier's email.
• Print the label from that email and attach one to each parcel before the driver arrives.

If tracking shows no Contacted event and no email has arrived by the morning of the collection day, open a conversation in the help desk with your order code and we will chase the partner.