Locker problems: the code does not work, the parcel does not fit, the locker is out of service

Dropping off

• The locker opens with the code on your label or the code the courier sent you for the drop-off. Scan or type it at the locker screen; the code is for that courier's network, not only for the locker you selected.
• Code rejected: check that the order is in status New and that the label is the current one. If it still fails, use another locker or parcel shop of the same courier, or write to us with the order code.
• Parcel does not fit: use another locker of the same courier with a larger compartment, or that courier's parcel shop. If neither is near, cancel the order and book a door-to-door or drop-off service instead; the usual cancellation rules apply.
• Locker out of service or full: use any other locker or parcel shop of the same courier. The label stays valid while the order is in status New.

Collecting

• The pickup code goes to the consignee's phone number and email address on the order, at the moment the parcel is placed in the locker. It is not sent to the shipper, nor to the account owner if that is a different person, and it cannot be resent. Check the number and email entered on the order, and the spam folder.
• Code rejected at the locker: the parcel may already have been collected or moved; check tracking first, then write to us.
• The parcel waits in the locker for a few days, the notification says how many. After that it goes to a parcel shop or back to the sender, and tracking shows which.

Locker screen not in your language: the courier operates the locker; the code works regardless of the language shown.