Collection failed and tracking shows Collection Problem
Collection problem means the driver could not complete the collection. The events that follow name the reason:
- Wrong address: correct it with Manage Order, Update Address. See the wrong address was entered, how to change it.
- Shipper was absent: see the courier marked shipper absent.
- Insufficient customs declaration: complete it and book again.
While the order is still live
- Manage Order, Rebook Collection, tick Check with the courier. No charge.
- One collection attempt is included. We ask the courier whether they can come again on the next business day; a same-day reschedule is not possible and a further attempt is not guaranteed.
- Keep the parcel ready and the phone reachable.
If the parcel is not collected, the order is cancelled automatically after 3 days. Then: Rebook Collection for €5 per parcel, or Request Refund.