Is there a phone number to contact the Ecoparcel team?

There is no phone line. Every request goes through the help desk on the website: the chat on any page, or Support in your account. Write in your own language.

How a request is handled

1. The assistant answers first. It reads your order, the live tracking and the courier's events, and solves what it can on the spot: refunds, rebookings, address corrections, claims intake.
2. What it cannot do, it hands to a person with the case already investigated. You do not need to repeat yourself.
3. A person replies within 3 working hours. Outside support hours the assistant tells you when the team is back, and the request is answered on the next working day.

To get a fast answer, include the order code, the parcel code if there are several, and what tracking shows. Screenshots help; the order code is what we need.