Bewertungen

L'assistenza clienti è inefficiente

Good and clear service

Great prices and trustworthy

Esto muy satisfecha con esta empresa. El primer paquete que envié lo hice preocupada por la reseñas que había leido y nada que ver. Llevo años usando esta empresa y todo ha ido siempre genial, tanto la recogida como la entrega.

Todo perfecto y en tiempo

Best price and good service!

Muito satisfeita, rápido chega sempre tudo bem. Mesmo Loiça . Enviado para Bélgica

The package of 2 kg arrived well and on time.

I had an extremely frustrating experience with Europarcel. I sent two packages from Luxembourg to Italy, and only one arrived as intended. The second package was delivered to someone else’s address. Thanks to my own connections, I managed to locate my package, but Europarcel provided zero assistance. Despite my request on daily updates on my support ticket, no one ever responded or helped resolve the issue.

In the end, I managed to trace the package myself through GLS, and it was sent back to the sender instead of being redirected to Italy. Once the package returned to Luxembourg, I requested a refund from Europarcel. However, they repeatedly closed the ticket without any updates on the status of the refund. Now, I can no longer open any tickets for this order, meaning I can’t even request a refund anymore.

I will definitely never recommend Europarcel to anyone.

Everything was perfect.