Anmeldelser
My order arrived damaged, and so far I haven't been able to get a response. I hope the company takes responsibility
Svar fra Ecoparcel
Good afternoon,
After carefully reviewing the photos you provided, we did not observe any visible external damage to the parcel. Consequently, we are unable to initiate the compensation process at this time.
It also appears that the glass bottles (listed in the restricted items list) were not packed according to our guidelines.
From the images, it looks like the items were placed in a shoebox or a similar container rather than a sturdy cardboard box designed for secure transportation. Proper packaging, especially for fragile contents, is essential to ensure they arrive safely.
Additionally, the parcel had an underdeclared weight. Declared weight: 3.60 kg. Actual weight: 5.48 kg.
For future reference, please review our restricted items list and packing guidelines, which outline how to prepare fragile items for shipment.
Very happy, very fast,
amablilidad, puntualidad
Good service!
Fast delivery from Ire to Spain. No issue. Everything went smoothly. Recommend
Parcel not picked up on the designated day, not delivered within the timeframe, and zero will to resolve the issue or communicate clearly.
Svar fra Ecoparcel
Hi Diana,
Your parcel was booked for collection on May 5th, with an advised delivery timeframe of four days. We are pleased to confirm that the parcel was delivered and signed for on May 9th, well within the expected time frame - no delays.
You contacted our support team on May 7th at 13:36. A response was sent to you at 13:37, and when you indicated you were not satisfied with the reply, your case was escalated to the support manager. A further response was provided at 13:58 on the same day. As we did not receive any additional questions from you, the conversation was subsequently closed.
If you have any further questions or concerns, please feel free to let us know. We’re always here to help.
Excellent, fast shipping.
Parcel was delivered in 5 days
Everything ok!! Hope tondesl with you again
At the end all good, but with uncertainity what is happening after collection of parcel because there was no updated tracking information. From ES to SLO in 1week for 22 € for 1 parcel of 5kg .
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