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Parcel was delivered in 6 days
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It was perfect!!
Very satisfied with the service. Fast and reliable.
Transporation took 6 days
I strongly advise against using this service. My experience has been a circular nightmare of poor logistics and even worse customer support. My package was essentially "lost" in transit for more than two months. It never reached my doorstep. Instead, it was simply returned to the origin address. When I reached out to resolve the issue, I was met with a complete lack of accountability. Customer service refused to issue a refund, claiming the request was "out of time." The logic is completely flawed: • I couldn't file a complaint earlier because the package was officially marked as "in transit." • By the time the package was returned and the failure was confirmed, they claimed their internal window for help had closed. The service is unreliable and ineffective.It is incredibly difficult to get in contact with a human being, and once you do, they are unhelpful. They do not provide the service you pay for and use their own shipping delays as an excuse to pocket your money. Save yourself the headache and go elsewhere.
Svar fra Ecoparcel
We sincerely apologize for the frustration and inconvenience you experienced.
After reviewing your case again, we recognized that the shipment — which had been processed over three months ago — was not handled appropriately. While refunds at this stage (once the parcel flow is considered completed, even if returned) are not typically issued, a human error occurred in this instance.
As a result, we have made an exception and issued a full refund.
We are also addressing this internally to improve our processes and prevent similar situations in the future. Thank you for your patience, and we’re sorry for your experience.
Parcel was delivered in 4 days
The shipping service was reliable, with on-time delivery and clear tracking updates. The package arrived in good condition Overall, a positive experience.
The shipping service was reliable, with on-time delivery and clear tracking updates. The package arrived in good condition Overall, a positive experience.
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Ecoparcel er en hurtigt voksende pakkeforsendelsesvirksomhed med base i London, Storbritannien, som tilbyder enkeltpersoner og virksomheder praktiske forsendelsestjenester til meget lave priser. Vi kan sende dine pakker til og fra 24 lande i hele Europa og tilbyder derfor flere muligheder end de fleste af vores konkurrenter.
Vi startede i det små i 2010 og er vokset lige siden, med en særdeles succesfuld indtræden på det britiske marked i 2014. Vi ekspanderer nu hurtigt og har stærke partnerskaber med pålidelige og velafprøvede kurervirksomheder.
Vi tilbyder store fordele til vores kunder, både privatpersoner og virksomheder. Du sparer ikke kun tid ved at vælge vores virksomhed, du sparer også penge ved at få en stadig stigende cashback-procent.