My tracking hasn't updated, where is my parcel?

Tracking moves every time the courier scans your parcel, so you'll usually see it at collection, at sorting points along the way, and again on delivery. A quiet day or two is normal, especially over weekends and public holidays or on longer international routes, and some couriers scan less often, with a few only registering the parcel once it's out for delivery.

If nothing's changed for two to three business days, send us your order number and we'll chase it up with the courier.