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Same story....I paid for an insurance that does not exist. I also sending emails to Ecoparcel in order to be compensated for the damages, but they do not answer after 1 month!!!!

The service is good but the tracking is really a joke. Please don't tell me just what I already know!

ECOPARCEL IS A COMPANY OF INCOMPETENTS! DO NOT HAVE A TELEPHONE NUMBER, THE OFFICE IN LONDON DOES NOT EXIST AND THEIR SITE IS A SCAM! THERE ARE THREE MONTHS I AM WAITING FOR A REFUND BUT THESE CROOKS DO NOT RESPOND TO THE EMAIL I HAVE SENT. I HAVE SENT A LETTER OF FORMAL NOTICE WITH MY LAWYER BUT THE LETTER HAS RETURN BACK BECAUSE THEIR OFFICE IS INEXISTENT !! I REPORTED THIS SCAM ALSO TO THE ENGLISH POLICE.

Every thing ok, but it would help to know a more aproximate time of delivery

I've arranged a expedition from Italy. The place to pick up was the clinic of my sistr and father , so it was opened and with plenty of people who knew there was a courier coming for the package, The courier didn't show up at all and it was marked as "nobody home". After that they rearrange the pick up for monday, without consulting me as the company policy says. Fortunately the clinic was opened all day, with inside many people aware of the courier coming to pick up and again NOBODY SHOWN UP. That's the worst expedition service ever. Thanks Ecoparcel, you have lost a customer for your lack of professionality.

I am only giving one star as I cannot find zero!!!! Over a month now I am waiting for a simple refund. My parcel wasn’t collected for delivery so I cancelled the order. I was lied to twice in emails saying it was due to my incorrect address and because lack of time to collect order. In actual fact the order had been given to the wrong driver by GLS so wasn’t being collected until the next day. This didn’t suit as it needed to be there before Xmas and the next day meant it wouldn’t get there in time so I cancelled straight away once they hadn’t shown and also after I had tried to phone GLS etc. On their website it says refunds are given back into your ecoparcel account if you had topped up your account and refunds given back to bank card of paid by card. I paid by card and they refunded my money into my account so now my money is locked into that account. After numerous contact through email as they’ve no bloody phone number I was told it would take upto ten days. Now it’s over 30 and still nothing. I will hound this company until I get my money back as this if fraud to hold onto someone’s money. I will also be contacting police if I don’t get it within the next month too. I will NOT let them keep my money as I paid for a service they never provided. SHOWER OF WASTERS

Very happy with the service .I recommend.

Excellent service, on time to pick up and deliver. Cheap and effective. Would definitely recommend.

Fast & reliable

The service is cheap and I’ve always ended up getting my stuff eventually, but if anything goes wrong the employees are difficult and slow to communicate with, don’t answer questions, and don’t take action to solve problems. If the packages aren’t delivered and picked up successfully on the first try, be prepared to have to pull teeth in order to get the information to communicate directly with the shipper.