How to submit a claim for a damaged parcel

If your parcel turns up damaged, you claim the same way as a lost one, through Submit Claim in My Orders, but the team also needs to see what happened:

• Photos of the damage itself.
• Photos of how the item was packed, outer packaging included.
• Each damaged item on its own line with proof of its value, and no generic "Clothing" or "Items" entries, since those get turned down.

Packing counts here too. If something wasn't protected well enough to survive normal handling, the claim can be refused.