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Good customer service. Collection was very late and slow, out of collecting hours. It would be fair if courier would inform clients about being late.

Report Ecoparcel To Consumer Commission Ecoparcel's workings need to be reported, my experience on three separate occasions in using them has been very stressful. At this time I would not recommend using them. For others who need help, you can report to the following below and raise your issue effectively. Information on Online Dispute Resolution for consumers: The EU commission has set up an online platform for the online-resolution of disputes ("ODR-platform"). This platform serves as a contact point for extrajudicial resolutions of disputes concerning contractual obligations, arising from online sales or services agreements. Customers can reach the ODR-platform under the following - ec dot Europa dot eu/consumers/odr I had to write it like this because this site does not allow links which is unfortunate, considering the fact that this is an official webpage to help people find the necessary directions for help. Since they also work out of a London, UK based address, effected parties can also report Ecoparcel to the UK Consumer Office Also note the following; John Platt, a retired judge, points out that the Contracts (Rights of Third Parties) Act 1999 gives a buyer a direct right of action against a courier. It appears long overdue and now time for everyone to join together and stop this disgraceful contempt towards the paying customer. We help the directors become wealthy while they lose our property without a care in the world and thrive on our stress at the same time.

Great service! Recommend it

Both pick up and delivery smooth and on time. Thank you

ECOPARCEL.EU IS A SCAM! Your parcel will never arrive, you won't get the insurance amount. HAVE YOU BEEN SCAMMED BY ECOPARCEL.EU TOO? JOIN THE GROUP "Scammed by ecoparcel.eu - Take legal action as a group?" ON FACEBOOK. Maybe we should take legal action together?

Brilliant easy to use service and a lot cheaper than competitors. Would certain recommend and use again

They said my parcel has been delivered but the person never received it! I contacted them almost three days ago to see what's happening. Still no reply even though they say they'll reply within 24 hours. Yesterday I also sent them a message on facebook and again no reply! Working hours are from 10-4pm. I sent the message around 3pm but they were offline. Go figure!!! I will never use this company again!! Definitely do not recommend!!!!!!

Overall a great service, but booking only gets 3 stars cos I had a problem with the address form on the website, one field, the postcode kept disapearing!

Their agent GLS collected the parcel on 12/12/2017 to be delivered to Belgium estimated 15/12/2017. The parcel has so far been to Germany, Hungary (2sites) and on to Varna, Bulgaria where it was put on a van for delivery. Now seeing as it is addressed to a town in Belgium, it is hardly surprising that the driver could not find the address in Varna, Bulgaria! I have been sending Ecoparcel messages endlessly to try to ascertain what is going on. The tracking now says it has left Varna, Bulgaria destination unknown. The package has/had three address labels on it all stating Belgium so why is it going on a European tour. Ecoparcel have not responded to any of my messages and sooner or later I will have refund the recipient and claim for the lost parcel. How I will achieve this I do not know as they do not communicate. DO NOT USE THESE IDIOTS THEY COMMUNICATE WHEN THEY WANT YOUR MONEY AFTER THAT FORGET IT.

Flawless service!