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Отговор от Ecoparcel

Good afternoon,

In total, you have shipped 4 parcels with us throughout the month on different occasions.

Two parcels were delivered directly to your address, and two were rerouted to the nearest ParcelShop due to your absence. Our local delivery partners have provided GPS coordinates from the courier’s vehicle at the time of attempted delivery, and we can confirm that on both occasions the courier arrived at your location and attempted delivery.

Please understand that couriers have no incentive to avoid completing a delivery. If they have already reached the destination, it is in their best interest to successfully hand over the parcel rather than reroute it.

As outlined in our Terms and Conditions, if delivery to the residential address is unsuccessful, the courier is permitted to leave the parcel at the nearest ParcelShop.

All parcels were later collected from the ParcelShop, and none were lost. Unfortunately, as our team member has previously explained, a refund is not possible in these circumstances.

Отговор от Ecoparcel

As advised earlier, your shipment was booked as a Locker-to-Locker service. The parcel has now arrived at the chosen locker.

The consignee (not you, as you're the shipper) has received the PIN code and locker details via email and SMS.